Page History

Introduction

It is essential that certain prerequisites are met before you use this document to configure IP Office. Refer to the Implementation GuideProcess Overview for the correct process flow.

...

Select the ‘System Events’ tab and then the ‘Configuration’ sub tab, Check the ‘SNMP Enabled’ box and enter the community name ‘public’ and the ‘SNMP Port’ 161. Click OK.

Figure 1 – IP Office Enable SNMP

Table 1 – SNMP Agent Field Descriptions

...

In the Events box, select all alarm types or only those you are interested in then click ‘OK’.

Figure 2 – IP Office SNMP Traps

Table 2 – SNMP Trap Field descriptions

...

Click ‘Add’ again and this time click on the Radio button for ‘Syslog’. Enter the IP address of the VSM Probe into the ‘IP Address’ field, 514 in the ‘Port’ field, Select UDP from the ‘Protocol’ dropdown and Enterprise from the ‘Format’ dropdown. In the Events box, select all alarm types then click ‘OK’.

Figure 3 – IP Office Syslog

Click ‘OK’ to the ‘System Events’ tab.

Table 3 – Syslog Field Descriptions

...

Select the ‘SMDR’ Tab, Set the ‘Output’ dropdown to SMDR Only. Enter the IP address of the VSM Probe into the ‘IP Address’ field, entry 9000 in the ‘TCP Port’ field, set ‘Records to Buffer’ field to 500, check the ‘Call Splitting for Diverts’ box. Then click ‘OK’.

Figure 4 – IP Office SMDR (CDR)

Table 4 – CDR Field Descriptions

...

Select the ‘LAN1’ tab, then the ‘VoIP’ sub tab. Enter the IP address of the VSM Probe into the ‘RTCP Collector IP Address for Phones’ field. Click ‘OK’.

Figure 5 – IP Office RTCP output

Table 5 – RTCP Field descriptions

Configure Service User account for Web Services API

...

Login to your IP Office as an administrator

Figure 6 – IP Office Log on

From the Top menu in the IP Office manager select – File> Advanced> Security Settings

Figure 7 – IP Office Security Settings

...

Set the Service Security Level to ‘Secure, Medium’ if it is not already.

Figure 8 – IP Office Service Security Level

Table 6 – Web Service Security Field Descriptions

...

In the Security Settings Menu right click on ‘Rights Groups’ and select ‘New’

Figure 9 – IP Office New rights group

...

Select the new Web Services Rights Group from the list, then in the right hand pane select the ‘Web Services’ tab.

Figure 10 – IP Office Web Services Rights Group

...

Then click OK at the bottom right-hand corner.

Table 7 – Rights Group Field Descriptions

...

Figure 11 – IP Office New Service User

...

From the Rights Group Membership section check the ‘WebServices’ group and then click the OK button at the bottom right-hand corner.

Figure 12 – IP Office Service User Rights Group Membership

Table 8 – Service User Rights Group Field Descriptions

...

Select the Vendor ‘Avaya’ and Product ‘IP Office’.

Figure 13 – Web Portal – Add Equipment

...

If you are adding more than one piece of the same equipment type check the ‘Add another’ box at the bottom of the form and the bulk of the configuration will be carried over for the next item.

Table 9 – Web Portal – Add IP Office Field Description

Figure 14 – Web Portal – IP Office Configure Equipment

...

Click on the down arrow, and select the SNMP version you wish VSM to use for querying IP Office:

SNMP V1 or V2

Figure 15 - Web Portal – IP Office SNMP V1/V2 Query

Table 10 – IP Office SNMP Field Description

SNMP V3

Figure 16 - Web Portal – IP Office SNMP V3 Query

Table 11 – IP Office SNMP V3 Field Description

...

Once all fields are populated Click on the Test Access button. This will test that VSM can connect to IP Office using the settings you have entered:

Figure 17 – Web Portal – IP Office Test Access

...