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Select the Vendor 'Avaya' and product 'Communication Manager'.
If you are adding more than one piece of the same equipment type, check the 'Add another' box at the bottom of the form and the bulk of the configuration will be carried over for the next item.
Details
| Field | Setting |
|---|---|
Vendor | Avaya |
Product | Communication Manager |
Equipment Name | Friendly name for this ACM |
Username | ACM Username (refer to technical requirements forms) |
Password | ACM Password (refer to technical requirements forms) |
Username for Media Gateways | Media Gateway Username (refer to technical requirements forms) |
Password for Media Gateways | Media Gateway Password (refer to technical requirements forms) |
IP Address / Host Name | IP Address of server (Virtual in duplicated servers) |
Site | Friendly name for core site (where this server is located) |
Monitored IP Network Regions | Up to 10 Intervening IP Network Regions, comma-separated |
Disable automatic connection to Media Gateways | Check this to stop VSM accessing enhanced Media Gateway service information |
Use the above credentials for all Media Gateways | Unchecking this box allows you to set different credentials for all media gateways |
SNMP
Complete the Equipment tab and then click on the 'SNMP Query' tab.
Click on the down arrow, and select the SNMP version you wish VSM to use for querying the ACM:
SNMP V1 or V2
Web Portal – ACM SNMP V1/V2 Query
ACM SNMP V1/V2 Field Descriptions
| Fields | Setting |
|---|---|
Version | V1, V2 |
SNMP Community String | Community String as administered on the ACM |
SNMP V3
Web Portal – ACM SNMP V3 Query
ACM SNMP V3 Field Description
| Fields | Setting |
|---|---|
Version | V3 |
Username | SNMP V3 Username (refer to technical requirements forms) |
Authentication Protocol | SHA |
Authentication Password | Password (refer to technical requirements) |
Privacy Protocol | DES |
Privacy Password | Password (refer to technical requirements forms) |
Under the 'Avaya Phones' section enter the SNMP Community String to be used for querying phones and phones (administered earlier in ‘System-Parameters IP-Options, and the 46xx settings file.
Also administered via Session Manager if applicable) then click the '+' button.
Test Access
Once all fields are populated Click on the 'Test Access' button. This will test that VSM can connect to the ACM using the settings you have entered:
Web Portal – ACM Test Access
Both Access SSH and SNMP should return success. If not, trouble-shoot troubleshoot the configuration.
- The Access SSH test ensures the VSM probe can connect to, and login log in using the account configured.
- The SNMP test ensures an SNMP query can be run.
Once testing is successful, click Add.
Testing Alarm Receipt
RightIn the 'Manage Equipment' page, right-click on the ACM you just added and select 'Generate Test Alarm':
Web Portal – Updated Avaya Product List
Click on Generate Test Alarm. The command should execute successfully. If not, trouble-shoot troubleshoot the configuration.
Return to the home page.
For the particular customer, select Availability Manager > Manage Alarms.
The Test should show as an alarm. If not, trouble-shoot troubleshoot the SNMP Trap configuration.
| Tip |
|---|
This test has ACM generate an SNMP trap and ensures VSM receives the same. |
Configure Site Mapping (Optional)
VSM uses the IP Network Region names in Reports and Alarms.
Sometimes Often the name assigned to the IP Network Region in the ACM configuration is not meaningful to the support team. Update the Site Name if you want to assign something different in these fields. The name you enter will be used to identify the site when reporting alarms.
- This step is entirely optional and in most cases depends on the requirements of the support team.
On the Manage Equipment Page, right-click on the ACM, then click Edit. Click on the Site Mappings Tab.
- Updating this form using the IPNR (IP Network Region) configuration in ACM may not be available immediately following an installation. If this step doesn't work, try again in 24 hours.
Business Partner and VSM’s Site Mapping feature allows you to customise this.
Site Mapping will only be available after VSM has performed its initial data collection on the ACM, therefore it is recommended that this is a ‘day 2’ administration.
Navigate to the customers ‘Manage Equipment’ page, right-click, and select ‘Edit’ on the ACM you wish to add site mapping for.
On the ‘Edit Equipment’ page, you should see a list of the IPNR’s and IPNR Names as administered in the ACM.
If you wish to customize the IPNR Name, click the Pen button.
Add your preferred values in the ‘Customized IPNR name’ field for the IPNR, then click on the tick.
After updating all site mappings click ‘Save’The IP Network Region numbers and names are presented from the ACM: