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We've added links onto the Genesys Cloud Conversation Summary dashlet dashlets to enable easy navigation to Genesys related reports and conversation records. To make navigation even faster, Administrator and Normal user types can enable auto-start on the dashboard they create.
Below is an example dashboard with three dashlets - a Cloud Conversation Summary dashlet, a Genesys Trunk Summary dashlet and an Alarms dashlet.
Note: Navigation links are not available to Dashboard Only users
Genesys Cloud Conversation Summary dashlet links 
Note: Link navigation is not available to Dashboard Only users
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| Link | navigates to |
|---|---|
| Conversation Records | Genesys Cloud Conversation Data grid |
| Stream Quality | Mean Opinion Score Distribution report |
| Agents | License Usage Trend report |
| Configured agents | License Capacity report |
| Logged in agents | VSM-Everywhere Devices grid |
Genesys Trunks Summary
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dashlet link
Beside the Trunk Base name there is a link to the Trunk Group Call report.
Alarms Overview dashlet link
On the 24 hour Summary panel beside the Alarm Name heading you will find a link to the Alarms report. This dashboard and report are technology agnostic so can be used for any product.
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