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VSMDocumentation
How-To
Dashboards - Service Desk
Dashlets
Genesys Cloud Conversation Summary dashlet
Page History
Versions Compared
Old Version
10
changes.mady.by.user
Support
Saved on
Aug 16, 2024
compared with
New Version
11
changes.mady.by.user
Support
Saved on
Aug 16, 2024
Previous Change: Difference between versions 9 and 10
Next Change: Difference between versions 11 and 12
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Media Type by modality
Originating Direction (Inbound or Outbound)
Purpose eg: Agent, Customer, Campaign, External, IVR, Voicemail,
3. Agents
current
Current
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Overview
Content Tools
{"serverDuration": 105, "requestCorrelationId": "8e6ee65f7182873a"}