2023/12/08 Only available in Dashboards-preview
The Genesys Cloud Conversation Summary dashlet is located in the System Health category.
| Table of Contents |
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- current Logged-In Agents
- Configured Agents
Navigation Links 
Note: Links are Link navigation is not available to Dashboard Only users
Links are available from the following places on the dashlet:
| Link | navigates to |
|---|---|
| Conversation Records | Genesys Cloud Conversation Data grid |
| Stream Quality | Mean Opinion Score Distribution report |
| Agents | License Usage Trend report |
| Configured agents | License Capacity report |
| Logged in agents | VSM-Everywhere Devices grid |
Stream Quality (MOS)
Stream quality uses Mean Opinion Score (MOS) ratings and is color coded Red, Amber, Green as detailed below:
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