Navigation Links Image Added

Note: Links are not available to Dashboard Only users

Links are available from the following places on the dashlet:

Link	navigates to
Conversation Records	Genesys Cloud Conversation Data grid
Stream Quality	Mean Opinion Score Distribution report
Agents	License Usage Trend report
Configured agents	License Capacity report
Logged in agents	VSM-Everywhere Devices grid

Stream Quality (MOS)

Stream quality uses Mean Opinion Score (MOS) ratings and is color coded Red, Amber, Green as detailed below:

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