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We've added links onto the Genesys Cloud Conversation Summary dashlet to enable easy navigation to Genesys related reports and conversation records. To make navigation even faster, Administrator and Normal user types can enable auto-start on the dashboard they create.
Note: This feature is not available to Dashboard Only users
Genesys Cloud Conversation Summary dashlet 
Links are available from the following places on the dashlet:
| Link | navigates to |
|---|---|
| Conversation Records | Genesys Cloud Conversation Data grid |
| Stream Quality | Mean Opinion Score Distribution report |
| Agents | License Usage Trend report |
| Configured agents | License Capacity report |
| Logged in agents | VSM-Everywhere Devices grid |
Genesys Trunks Summary
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dashlet
Beside the Trunk Base name there is a link to the Trunk Group Call report.
Alarms Overview dashlet
On the 24 hour Summary panel beside the Alarm Name heading you will find a link to the Alarms report. This dashboard and report are technology agnostic so can be used for any product.
Microsoft Teams Call Summary dashlet
Medium size supports custom sites
You are now able to configure up to 6 custom sites to add to the Microsoft Teams Call Summary dashlet. Custom sites provide a subset view of data related to calls for the configured site.
To view this you will need to change your dashlet to medium size and select your configured custom site names in the settingsSettings. More information about this dashlet is available here...
Note: Custom Sites must be configured on the Site Mappings tab of the Microsoft Teams Cloud Service to appear in the selection box on the dashlet settingsSettings.
Navigation to reports added
Note: This feature is not available to Dashboard Only users
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On Modalities, we've added a link so you can now navigate to the Microsoft Teams User Activity report.
Bug Fixes
In the new Dashboard service, the Alarm Summary dashlet was reported as slow to load. We've made some improvements to make loading faster. Thanks for your feedback!
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