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We've added the ability to upload a certificate to be used as the authentication method. The uploaded certificate must be associated with the customer's Application Id and the Tenant Id configured for the service. Valid file types for certificates are PFX and PEM only.

Line URI data collection

Collect Line URI data to produce a daily document which contains all users and their associated information including Line URI details. The documents are produced daily at midnight UTC.

Line URI - Minimum Viable Product has been released.

An additional tab called Line URI has been added to the Add Service tab for Microsoft Teams Cloud Service. This enables collection of the Line URI data. Customer must provide Account and Credential.This document will contain the following fields for each Teams user: InterpretedUserType, DisplayName, Alias, UserPrincipalName, LineURI, Title, Office, City, StateOrProvince. These daily documents are located within 'Files and Folders > Teams Cloud Service'.
To setup data collection select the 'Line URI' tab when creating or editing the Microsoft Teams Service in 'Manage Cloud Services'. Existing Microsoft Teams Cloud Services can be edited to enable Line URI data collection. Find more information on configuration here...

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Avaya SBC Access concentrator update

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  • SSH uses port 22
  • SSH 222 uses port 222

New Dashboard Service

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promoted from preview

You can access the new dashboard service by simply right-clicking on one of your dashboard names and select Open Dashboard from the menu select. To view in the old dashboard service, simply right-click on your dashboard name and select Open Dashboard Classic.

For those with "Auto-start dashboards" enabled, this will auto-launch in the new service.


Bug Fixes

Voice Quality Management (VQM) grid was not loading for large data sets. This has now been fixed. Note that this UI is intended for expressions that will return up to 1 million stream records only.

Avaya LSP and ESS alarms were being received but were not displaying in the Alarms report. These now display on the Alarms report under their parent Avaya Communication Manager (ACM).

Files and Folders was not displaying all received Back Ups Up files in the UI. This has now been fixed.

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