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When you have completed the form click 'Add'.Click on
| Note | ||
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Once the Genesys Service has been added click on the Copy button next to Genesys Cloud instance to copy Equipment ID and save it to Notepad, this is required for Amazon Event Bridge Configuration |
The VSM Web Portal Configuration now now complete. Now you must administer the Amazon Event Bridge.
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| Property Name | Value | |||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| AWS Account ID | 595991313776 | |||||||||||||||||||||||||||||||||
| AWS Account Region | Use AWS AWS Region Based on your Genesys Org Location
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| Event Source Suffix | Genesys Cloud Equipment ID Value , from here | |||||||||||||||||||||||||||||||||
| Topic Filtering | Click on Select Topics and choose v2.users.{id}.activity v2.telephony.providers.edges.{id}.metrics
Click Save |
Click Save
Click the 'Details' tab
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