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Access Files and Folders under Service Desk → Files and Folders, or if you are a business partner administrator, under Administration → Files and Folders.
Access to Folders is determined by the Customer subscriptions:
- Configuration Manager = Teams Cloud Service
- Configuration Manager = As Built Schematics
- ACM Vector diagram
- Network Topography diagram
- Media Gateway diagram
- Network Region diagram
- Continuity Manager = Back Up
- Service Desk = CMS Call History
- Availability Manager = SIP Traces
- Availability Manager = SysLog Files
- Availability Manager = Voice Quality Daily Analysis
To share a folder, right-click on a folder and click share. Then select options for sharing.
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