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| Field | Value | ||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Vendor | Genesys | ||||||||||||||||||||||
| Service | Pure Cloud Service | ||||||||||||||||||||||
| Friendly Name | Friendly Name for Genesys Cloud | ||||||||||||||||||||||
| Client ID | Client ID displayed under the added application | ||||||||||||||||||||||
| Base URL | Use URL Based on your org Location as below
| ||||||||||||||||||||||
| Shared Secret | Client Secret displayed under the added application
|
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| Property Name | Value | |||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| AWS Account ID | 595991313776 | |||||||||||||||||||||||||||||||||
| AWS Account Region | Use AWS AWS Region Based on your Genesys Org Location
| |||||||||||||||||||||||||||||||||
| Event Source Suffix | Genesys Cloud Equipment ID Value, | |||||||||||||||||||||||||||||||||
| Topic Filtering | Click on Select Topics and choose v2.users.{id}.activity
Click Save |
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The Genesys Cloud configuration is now complete. Please advise support@virsae.com you have added Amazon Event Bridge and the Team will have this activated for you.