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Not seeing any SIP response code data? 

1. Check SIP Tracer Tracing is enabled within the configuration of your Session Manager or Session Border Controller, or Session Manager.
   1. Further
   Point it to the VSM Collector IP Address, UDP port 514.  The VSM Collector IP address will be assigned the IPV4/FQDN of the machine VSM is installed on.   Further
   1. help configuring SIP Tracer is available here.
    
   2. Note for v8.0 of Avaya SBCs there is a known issue enabling the SIP Tracer, where clicking the checkbox does not save.
2. Ensure any firewalls or network security allows the SIP Traces to route to the VSM Collector IP address on UDP port 514.     
3. Still having issues? Contact your business partner Business Partner or Virsae support.

Image ModifiedSeeing a difference between 'All' Source equipment and individually selected equipment?

When selecting 'All' from the settings, VSM collects all SIP data for that location.  However, in In some cases the source IP address does SIP Data has been received from may not match the equipment it is IP address configured under Manage Equipment.  This is caused by a configuration issue, contact your local system administrator for more assistance. 

If you have this issue please contact your Business Partner or Virsae Support to get assistance correcting the configuration