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- Check SIP Tracer is enabled within the configuration of your Session Border Controller, or Session Manager
- Point it to the VSM Collector IP Address, UDP port 514. The VSM Collector IP address will be assigned the IPV4/FQDN of the machine VSM is installed on. Further help configuring SIP Tracer is available here. Note for v8.0 of Avaya SBCs there is a known issue enabling the SIP Tracer, where clicking the checkbox does not save.
- Still having issues? Contact your business partner or Virsae support.
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