...
The Genesys Cloud Conversation Summary dashlet is located in the System Health category.
| Table of Contents |
|---|
...
Settings
The dashlet can be set to show a historical summary period of the previous 1, 6, 12 or 24 hours.
Note that "Agents Logged-in" is snap shot of actual logged in agents, refreshed every15 minutes.
...
Content
Note that this displays COMPLETED calls. Calls in progress will not be included in the summary count.
...
The top panel of the dashlet displays Completed Conversation records by good, satisfactory and poor ratingscompleted conversation records. If no MOS has been received, then these records will not be showin included in the MOS count under Stream Quality.
- Stream Quality - an overview of quality in graphical form and summary table.
2. Session Summary with pie charts shows how your users are engaging with Genesys Cloud and is displayed by:
- Media Type by modality
- Originating Direction (Inbound or Outbound)
- Purpose eg: Agent, Customer, Campaign, External, IVR, Voicemail,
3. Agents
- current Logged-In Agents
- Configured Agents
Stream Quality (MOS)
Stream quality uses Mean Opinion Score (MOS) ratings and is color coded Red, Amber, Green as detailed below:
...