...
The dashlet can be set to show a historical summary period of the previous 1, 6, 12 or 24 hours.
Note that "Agents Logged-in" is snap shot of actual logged in agents, refreshed every15 minutes.
Dashlet content - Preview
...
- Stream Quality - an overview of quality in graphical form and summary table.
- Session Summary with pie charts shows how your users are engaging with Genesys Cloud and is displayed by:
- Media Type by modality
- Originating Direction (Inbound or Outbound)
- Purpose eg: Agent, Customer, Campaign, External, IVR, Voicemail,
- Agents
- current - Logged-In and configuredAgents
- Configured Agents
Stream Quality (MOS)
Stream quality uses Mean Opinion Score (MOS) ratings and is color coded Red, Amber, Green as detailed below:
...