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This feature allows customers with ONLY a virtual collector to use the protocol validation functionality.

Its allow customers to check if the Genesys website is responsive or unresponsive,.

Customers with a regular collector, or a combination of regular and virtual collectors already have this function.

Protocol validation allows customers to check if an IP Address or URL is reachable and responsive. For more information about protocol validation click here

An example of using protocol validation from a virtual collector is to check if your Genesys Cloud is working.

• Ensure that your Customers can ensure that their agents are able to login by using protocol validation to test the login URL.

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Bug Fixes

On Genesys Conversation drill down, the Max Latency in Media Streams was missing. This has now been fixed.

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