Table of Contents
Trunk Group Call report - Genesys Cloud
The Trunk Group Call report can now be run for Genesys equipment. You'll find this report under Capacity Manager.
You can use this to report on call volumes to see
- Incoming connected calls
- Outgoing connected calls
- Peak Incoming and Peak Outgoing for the period reported on
VSM-E Devices - Warning Symbols added for CPU and Memory
...
Amber - When Memory when Memory is higher than 74% OR when CPU is higher than 80%
VSM-E Devices - Profile Group and Version added to grid
The grid has been expanded to include the Profile Group of the user and their VSM-E version.
BUG Fixes
SIP Session Trace - For some customers using the last 6 hours filter returned no results or hung on the loading icon. This has now been fixed.
CMS Call history - if you had a query saved using the Quick filter of "last 24 hours", and if you used it days later it would return the data for the original 24 hours period you ran it. This now returns data for the current time minus 24 hours.
Repagination on the Microsoft Teams Call Records - Repagination on the grid caused the page to load slowly. This has now been fixed.
On the Manage Equipment page , - a filter bar was hidden behind another element on the page. This now renders correctly so the filter bar can be used.