This report can be used to see call volumes for Microsoft Teams Direct Routing and IP Office Trunk calls.
Table of Contents
Microsoft Teams Direct Routing Calls
For MS Teams equipment this report shows call volumes for:
- Inbound Calls
- Outbound calls
- Transferred calls
- Forwarded calls
- AutoAttendant & Call Queues Calls
- Outbound Auto Attendant & Call Queues Calls
IP Office Trunk Group Calls
For IP Office equipment this report shows call volumes for has been created to report on call volumes for IP Office equipment and shows:
- incoming connected calls
- incoming abandoned calls
- outgoing connected calls
...