Microsoft
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Call Record Grid
The next phase of the Microsoft Session Trace Call Records has been released - the addition of this phase adds further information for Microsoft Teams sessions. Now within the Microsoft Session page, you can drill down into segment, media, and media stream details.
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Expand the Media to see configuration and performance metrics for each modality:
Bug Fixes
There was an issue where when adding a Virtual Location for Microsoft Teams or Genesys Cloud it may fail without a valid error message, this has been corrected so if it fails to create a meaningful error message will be passed to the Web Portal.
An issue presented itself on some customers where selecting a stream in the Voice Quality Management grid would select all streams, this has now been corrected so individual streams could be selected.