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Call out lists are lists of users who will be alerted to on alarms being received. The order of the members within the list define the order in which an escalation process will occur. The order may be changed manually as and when required or it may be scheduled to occur automatically and cycle through the call roster. Call out lists may also be grouped together with the list itself having a priority.
Where the list is to be rotated automatically a schedule is created to perform the rotation either daily, weekly or monthly at a specified time.
List Search
Where a number of lists exist, the list of lists can be filtered by selecting the column name in the drop down list and entering a search criteria. The criteria are the call out list name, active state, rank, date modified or was modified by. Lists are also grouped into two groups, All Lists and Does Not Belong to Any Group. The search filter applies across both groups.
Export List
The Export list option in the bottom right hand corner enables you to export the list of lists in one of the following formats. CSV, PDF, EXCEL, XML, TSV or JSON.
Create List
The Create List button on the bottom left hand corner enables you to create a new list from available users. Before creating a new list ensure that all users you intend to add to the list have already been added as application users.
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The simulate schedule button enable to you to test the rotation process. After simulating the schedule you should receive an email notification and also on opening the list again see that the users have been rotated.
Create Group
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Click Save to enable the Callout Group