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- Check SIP Tracing is enabled within the configuration of your Session Manager or Session Border Controller.
- Further help configuring SIP Tracer is available here.
- Note for v8.0 of Avaya SBCs there is a known issue enabling the SIP Tracer, where clicking the checkbox on the SBC does not save.
- Ensure any firewalls or network security allows the SIP Traces to route to the VSM Collector IP address on UDP port 514.
- Still having issues? Contact your Business Partner or Virsae support.
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