...
- When each extension was last touched from an administration point of view.
- The last time each station was registered to an ACM.
- When each agent last logged-in or logged out.
- The last time each announcement was played.
- The last time a CDR record was generated for each extension.
- When the user last changed Send All Calls state.
- When the user last changed EC500 (Extend calls to cellular number) state.
- The last time a voice mail message was left.
- When another user last left a message via the "leave word" calling feature.
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The report does not display all of the available data; more data can be accessed by exporting the report as a CSV. By exporting as a CSV you will see a table with the same fields as what is shown in the table below. |
Extension | Extension Type | Name | Connected Type | Last Administrative Change | Last Station Registration | Last Agent Login | LastAgent Logout | Last Play Request | Last CDR | Last SAC Status Change | Last EC500 Status Change | Last MWI Status Change |
8564 | Station | Ross Williams |
14:14:32 2013-03-03
| 1616D01A | 2013-03-03 |
14:14:32 | 2013-03- |
03 10:13 | 2013-06-20 | ||||||
8312 | Agent | CSR 1 | 2019-03-20 08:08:32 |
2021-03- |
01 10:13 | 2021-03-01 17:00 | 2013-03-01 | ||||
9716 | Announce ment | After Hours | 2013-03-20 01:29:45 |
2011-03-03 |