Files and Folders is a great documentation and data sharing tool for business partners and customers alike. It It can be used to view auto-generated system content, such as schematics, backups or log files, as well user-generated content. And, business partners can specifically share content with selected customers – without needing to navigate outside of VSM to a third party document sharing system.
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Content is differentiated by three icons:
Automatic system-generated content, for example back ups, schematics or log files: 
User generated content, for example documentation or software images
Shared content
Access files and folders under Service Desk → Files and Folders, or if you are a business partner administrator, under Administration → Files and Folders.
Similar to other mainstream cloud documentation systems, shared content is visible in a ‘Shared with me‘ folder.
To share a folder, right right-click on a folder and click share. Then select options for sharing.Access Files and folders under Service Desk → Files and Folders, or if you are a business partner administrator, under Administration → Files and Folders.
