A Callout List is a list of two or more VSM users grouped together in a list that will be used by a workflow during the escalation of an alarm. Each member of the Callout List will be contacted in turn allowing time for a response to be received. If a response is not received the next member in the list will be notified of the alarm. A response is either a reply email or SMS message at which point the escalation may be discontinued. At this point or after all members of the callout list have been contacted, the default workflow will terminate.

The above is a description of the default customer or BP major alarm workflows and may be modified as required.

Configure the Callout List

To configure the callout list at your Business partner or Service Provider level click on ‘Call Out List’ under ‘Availability Manager’ from the top bar in VSM.

To configure one of your customers call out lists click on the customer and select ‘Call Out List’ under ‘Availability Manager’.

To edit the Callout list click on ‘Edit List’

Drag and drop administered users from the Available Callout staff list into the Current callout staff list, drag the order around if required, and then click the ‘Update’ button to save it.