In addition to administering how long alarms will remain unresolved, Availability Options also sets the notification method and who may receive notifications of alarms.

To set options in regard to the Availability Manager click on ‘Options’ under ‘Availability Manager’ on the top bar of VSM to edit your Business Partner or Service Provider Availability Options, or instead click on a customer and then ‘Availability Manager’, ‘Options’ to set Availability options for just that customer.


Review the options, and if required click ‘Edit’ to change them.



In these options you can 

  • Set the maximum number of days before alarms are automatically cleared.
  • Toggle whether the callout list is used or not
  • Select a specific VSM administer user to receive alarms
  • Toggle if the Callout engineer receives SMS alarms
  • Toggle if the Callout engineer receives Email alarms.
  • Toggle if the Service Desk email address administered in VSM receives alarms

When you have finished your editing, click ‘Submit’.

The entries on this page are used within workflows to manage alarm escalations. For example if 'Use Callout List' is true then the callout branch of the standard workflows will be followed. In this branch the callout engineer will be notified via email or SMS or both based on this configuration.