In this release you will find the following changes
VSM Everywhere Standalone
With this release we have changed the way the "VSM Everywhere Devices" page works. This is to enable VSM Everywhere to be technology independent - and able to be applied regardless of whether the user has Microsoft Teams, Skype, Genesys, 8x8, Zoom, Avaya, Avaya One Cloud Private, Cisco, Webex or other technology.
To access this page go to Configuration Manager > VSM Everywhere Devices, and you will then see the following page containing a list of devices with VSM-E installed:
The following picture shows the data for a unique combination of "Hostname" and "Username".
For example, if we filter using the hostname "DESKTOP-95HUFM8" we can see that three users have at some point signed into this device.
To drilldown into the data, select a row and left-click. This will then open a pop-up window, as shown below. The "Hardware Details" and "Network Details" tabs will contain graphs that show collected data for a two hour period.
The data shown will default to the Last 2 Hours, or you can choose a custom two-hour range.
Users can query data at any point in time BUT there is a hard limit set to a two-hour range.
Reports 2.0 - access for Customer Level logon
Business Partners have had access to Reports 2.0 for a while and now Customer level users have access to the new Reporting Server!
When on the old Reports Landing page, Customers can access the new reporting server via the top menu, then selecting Service Desk > Reports Preview. Please take a look and let us know what you think. For information about using Reports 2.0 read more here...
First navigate to the current Reports Landing page via any of the modules (using Reports):
Once on the current Reports Landing page, use the top menu to select Service Desk > Reports - Preview:
Customer Users will then be navigated to the new Reports landing page:
