You must install the Machine Proxy Agent if you have not already. Installation instructions from the Configure the Collector > Windows Client section are shown below:
Web Portal Setup
Windows Servers are setup in VSM to enable access concentration to these devices and/or to add a friendly name to devices that are not administered under their own specific vendor.
To add a Windows Server to VSM select the customer you wish to add the generic device to then then navigate to Service Desk> Equipment Locations. Right-click on the Equipment Location (Appliance) that will serve this particular UC Server and select ‘Manage Equipment’
At the bottom of the ‘Manage Equipment’ page click on the ‘Add Equipment’ Button
A form will open which you can populate with the equipment details as per table 1.
Select the Vendor ‘Microsoft’.
If you are adding more than one piece of the same equipment type check the ‘Add another’ box at the bottom of the form and the bulk of the configuration will be carried over for the next item.
Microsoft Server Field descriptions
Field | Setting |
Vendor | Microsoft |
Enable RDP Options | Ticked for enhanced RDP options (below) |
Name/Machine Proxy Agent | Select appropriate FQDN of administered device from drop-down |
Fully Qualified Domain Name | FQDN of the device |
Equipment Name | Friendly Name of the device |
Site | Free text field, this information will be included in alarm notifications from the VSM Workflow. |
Advanced RDP Options | Setting |
Connect to Console | Console connect option for RDP sessions |
Redirect Clipboard | Clipboard option for RDP sessions |
Devices and Resources | Devices and Resources you want to use in your remote sessions |
Username | Username to be pre-populated in RDP connections |
Domain | Domain to be pre-populated in RDP connections |
Once all fields are populated Click ‘Add’.
Monitoring Windows Services
Once you have installed the Machine Proxy Agent and the Microsoft Server is administered in VSM you can then set which Windows Services you would like to monitor so that alarms can be raised for state changes, you do this by editing the Microsoft server within VSM.
Select the customer and then navigate to Service Desk > Equipment Locations. Right-click on the Equipment Location (Appliance) that will serve this particular UC Server and select ‘Manage Equipment’
Right click on the server you wish to administer and then select ‘Edit’. Click on the ‘Services’ tab.
Find the Services you wish to monitor then click on the ‘Watched Mode’ Column and select the appropriate mode.
| Watched Mode | Description |
|---|---|
| Not Watched | Not Monitored for State Changes |
| Stopped | Alarms will be generated when the service stops |
| Started | Alarms will be generated when the service starts |
| Changed | Alarms will be generated when the service starts or stops |
Once you are finished click on ‘Save’.