Microsoft Teams Call Records Grid

For users with VSM Everywhere, we've added more layers and drill down details to the Microsoft Teams Call Records grid. Here's all the sweet, new stuff you'll find:

Call ID column

The Call ID is used to retrieve the call record. We've added the ability to "click and copy" so you can use this ID elsewhere.

Trunk

When you expand on a Call Record you will now see Trunk details. Watch this space for the next enhancement to add a drill down to the SIP record. 

Platform data for Windows

Use the arrow head to expand on a participant and you'll be presented with Media options including main-audio.

Where the Platform type is windows, the link will take you to a page containing the Hardware details, Network Interface details, CPU and Memory usage for the selected users device.

Jabra Headset analytics

We have added audio analytics to the Headset drill down.

Feedback Event alarms

The Feedback Event alarms were introduced last release and are found in Availability Manger > Manage Alarms grid.

When an event is received in the alarms grid for poor or bad feedback, a user can now navigate to the exact Call record that raised the Alarm. Just right click on the alarm and you will now find Show Call Record in the menu. Selecting this will take you to the record in the User Feedback page.

Bugs

BPs were unable to add the Customer Logo for new customers. This has now been fixed.