Introduction

Access the Microsoft Teams Call records grid from Availability Manager, to view Summary Statistics and Teams call records with the following information:

Start Date and time
Duration, shown in seconds
Organiser - who scheduled the meeting or group call or for PeertoPeer, who started the session
Participants including the name if internal, otherwise noted as External user
Type of session eg: Group or Peer to Peer
Modalities used showing Audio, Video, screen sharing etc
Stream Quality
Has User feedback - did a user provide feedback using the MS Team post session survey
Call Record JSON document

Quick Search buttons above the grid allow selection for Last 1, 6 or 24 hours, Last week or a Custom date and time frame.

Use the arrowheads to expand an organizer or a participant record to see their Segments, and associated Media. This allows you to see each modality used in the call; Audio, Video, Screen Sharing and Data.

This section also contains User Feedback if the Teams post-session survey form was completed.

Expand the Media to see configuration and performance metrics for each modality. On the main-audio, it is possible to drill down further on WiFi or Wired connections and some headset devices.

Jitter, Packet Loss and Latency warnings

Warnings display using the following criteria:

A Red Warning will be received when:

Average Jitter when the value is higher than 30 ms
Average Packet Loss Rate value is higher than 1%
Average Latency value is higher than 100 ms

An Amber warning will be received when:

Max Jitter when the value is higher than 30 ms
Max Packet Loss Rate value is higher than 10%
Max Latency value is higher than 100 MS

Wi-Fi, Wired and Network Speed

Clicking on WiFi will show the WiFi details and Network Speed results. In this example we can see that the WiFi is unsecured with no encryption and open authentication.

Clicking on Wired will show the Network Speed results.