Introduction

The Extension Activity report uses VSM's unique ability to interlink UC Configuration and Capacity Management as prescribed under the ITIL model. This provides the most accurate view of which extensions are actually in use.

When you do this it uncovers configuration items that are configured correctly and appear legitimate, but are in fact redundant and are therefore incurring unnecessary cost for the business.

Note: This report can be run for a date range of 90 days.

Uses

Extension Activity report identifies a number of indicators of redundant configuration, such as: 

• When each extension was last touched from an administration point of view in ACM.
• The last time each station was registered to an ACM or Session Manager.
• When each ACD agent last logged-in or logged out.
• The last time each announcement was played.
• The last time a CDR record was generated for each extension.
• When the user last changed Send All Calls state. *
• When the user last changed EC500 (Extend calls to cellular number) state. *
• The last time a voice mail message was left. *
• When another user last left a message via the "leave word" calling feature. *

 * Data is polled at regular frequencies

Examples

Example