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Introduction

Access the Microsoft Teams Call records grid from Availability Manager, to view Summary Statistics and Teams call records with the following information:

  • Start Date and time
  • Duration, shown in seconds
  • Organiser - who scheduled the meeting or group call or for PeertoPeer, who started the session
  • Participants including the name if internal, otherwise noted as External user
  • Type of session eg: Group or Peer to Peer
  • Modalities used showing Audio, Video, screen sharing etc
  • Stream Quality
  • Has User feedback - did a user provide feedback using the MS Team post session survey
  • Call Record JSON document


Quick Search buttons above the grid allow selection for Last 1, 6 or 24 hours, Last week or a Custom date and time frame.

Use the arrowheads to expand an organizer or a participant record to see their Segments, and associated Media. This allows you to see each modality used in the call; Audio, Video, Screen Sharing and Data.

This section also contains User Feedback if the Teams post-session survey form was completed.




Expand the Media to see configuration and performance metrics for each modality. On the main-audio, it is possible to drill down further on WiFi or Wired connections and some headset devices.


Jitter, Packet Loss and Latency warnings:

Warnings display using the following criteria:

A Red Warning will be received when:

  • Average Jitter when the value is higher than 30 ms
  • Average Packet Loss Rate value is higher than 1%
  • Average Latency value is higher than 100 ms

An Amber warning will be received when:

  • Max Jitter when the value is higher than 30 ms
  • Max Packet Loss Rate value is higher than 10%
  • Max Latency value is higher than 100 MS


Wi-Fi and Network Speed

Clicking on WiFi will reveal the WiFi details and Network Speed results or just the Network Speed results for Wired connections:


JSON document

Right click on a session for the Call Record to see the JSON document. This information can then also be copied to Clipboard.

Microsoft Teams Call Record - grid view


Right click on a call record to view the Call Record JSON document



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