Identifies peak traffic for the reporting period and its impact on IP Telephony Media capacity (DSP consumption). Understanding DSP consumption and correctly scaling DSP resources can mitigate otherwise unseen issues:
- Agents available, but calls in queue
- Calls covering without ringing at the station
- Whispers not playing
- Music steps in vectors not playing intermittently
- Announcements not playing to callers intermittently
Example
In this example we see the exact number of VoIP (or DSP) resources required in all Network Regions. If need be, resources can be moved from Penrose to Manukau. There is no need to purchase additional DSP resources.
