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Bug Fixes

The CMS Call Trace Report has had improvements to the CMS Criteria filters.

  • the Agent LoginID field now queries both the ANSLOGIN and ORIGLOGIN
  • entering multiple agent LoginID's using comma separated values can be entered with or without spaces after the comma. eg: 16321,16322, 19465, 69211 
  • entering multiple VDN extension numbers using comma separated values can be entered with or without spaces after the comma.  eg: 16321,16322, 19465, 69211
  • The maximum characters allowed for VDN and Agent Login ID has be extended from 500 to 5000 characters.
    •  note that the larger the search criteria, the longer the report will take to run. We recommend you schedule the report-  rather than wait for it to 'run'.
  • Now returns data for the entire time period selected. (Not limited to the first 8000 records)


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