This week we have continued our work on Microsoft Teams and this sprint have implemented an alarm for Teams Call Failure, as well as improving data reliability.

Teams Call Failure Alarm

When a Microsoft Teams call failure is reported by Microsoft then an alarm will now be generated.

• The alarm will be shown by "stage" eg: midcall, call setup

When selecting the alarm on the Alarms grid, the user is able to navigate to the Call record and view the specific data for voice quality (MOS, Latency, Jitter, Packet loss) and user feedback(if provided).

Information from Microsoft about call failure can be found here...

The Alarms grid above is found in Availability Manager > Manage Alarms and shows the unresolved alarms

MS Teams Call Records, Drill down shown on the user to identify the call failure 

Bug Fixes

On MS Teams, there was an issue caused by an API output change resulting in incorrect processing of raw data. This has now been fixed. 

We've changed the data collection time periods to improve data reliability for CPU, Memory and Network Interface data.