Introduction

It is essential that certain prerequisites are met before you use this document to configure Protocol Validation. Refer to the Implementation Guide for the correct process flow.

By following the flow chart you will have all the information required, and the work will be completed in the correct order so that work won’t have to be repeated and tests run at the time will be relevant.

Prerequisite

This document makes frequent use of data contained in the Technical Requirements document.

All relevant sections of the Technical Requirements document must be completed before commencing with the steps in this document.

Configuration

Protocol Validation is setup in VSM to provide assurance that an application is operational.

It goes a step beyond ping tests, which essentially verify that a server is reachable on the network, and that its OS and NIC are functioning.

This can be the case when a service or application has stopped. When used in concert with ping tests, Protocol Validation provides an enhanced view of application availability.

To add a Protocol Validation test to VSM, select the customer you wish to add the test for, then navigate to Service Desk> Equipment Locations:

Next, right-click on the equipment you want to add a Protocol Validation for. Go down to Network> Protocol Validation Configuration:

To create a new Protocol Validation, click "Add Protocol Validation":

Populate the form with details of the Protocol Validation test you are adding. Refer to the table below.