Alarm for Genesys Conversation - Problematic Call
Genesys Cloud Users can flag a problematic voice interaction using "Flag Voice Quality Issue". This will then generate a Genesys Cloud Conversation Problematic Call alarms alarm in VSM.
At a glance, you'll immediately know the agent who handled the problematic call. We've updated the Administered Id field value to show both User Name and Conversation IDs for the Genesys Cloud Conversation Problematic Call alarms in the Manage Alarms (Unresolved Alarms through the Availability Manager) screen.
Genesys Conversation - Problematic Call
No equipment form will load except ACM. The issue where the form for editing equipment (Service Desk > Equipment Locations > Manage Equipment) was not loading has been fixed.
Generated Cisco calls are now showing in the SIP Session Trace grid. The fix to the Cisco calls not shown or not processed has been tested in APAC and UK regions.
We've now deployed to the EMEA (UK) and US regions (made to Containerized
app) the fix to the issue where the SIP Trace messages are displayed in wrong order for AudioCodes, Ribbon and Cisco (done in VSMP-14868).