Introduction

Identifies peak traffic for the reporting period and its impact on IP Telephony Media capacity (DSP consumption).

Uses

Understanding DSP consumption and correctly scaling DSP resources can mitigate otherwise unseen issues, such as:

• Agents available, but calls in queue.
• Calls covering without ringing at the station.
• Whispers not playing.
• Music steps in vectors not playing intermittently.
• Announcements not playing to callers intermittently.

Example

In this example we see the exact number of VoIP (or DSP) resources required in all Network Regions.

If need be, resources can be moved from Manukau to Penrose. There is no need to purchase additional DSP resources.