Genesys Cloud Divisions added to conversation records

The Genesys Cloud Division Id's are now available on the Genesys Cloud Conversation records grid. At the summary level you will find a list all divisions for each conversation.

In the drill down you will find the Division associated with each session, if there is one.

Bug Fixes

When a call spanned the top of the hour, it was displayed in the Voice Quality Management grid as two different streams with the same Group Stream ID. When selecting the first stream (right click on it to get the details), both streams were highlighted and details could only be seen for the first stream and the second was inaccessible. This provided incomplete details for the call. This has now been fixed and complete details are now available in the Details pop-up. Note that if the query time-frame does not encompass the hour that the 'Call Start Time' falls within, then the stream will only include the hours (or part thereof) for the query time-frame on the streams grid view, but the entire call time-frame in the Details pop-up.

Genesys Cloud Conservation Sessions, Participants and Purpose values were not in the right order on the Genesys Cloud Conversations Data grid - these are now ordered to match the raw file.

When resolving alarms on the Alarm Summary dashlet, resolved alarms would sometimes reappear on the dashlet. This has now been fixed.

AES Services panel was not always populating on the AES System Health dashlet. This has  now been fixed.

We've fixed the intermittent issue where you're taken back to the Reports main menu after running a report, or when you're idle viewing the report.