Genesys Dashboards
We've added links onto the dashlets to enable easy navigation to Genesys related reports and conversation records. Users can enable auto-start on their dashboard to make navigation even faster.
Genesys Cloud Conversation Summary dashlet
Links are available from the following places on the dashlet:
| Link | navigates to |
|---|---|
| Conversation Records | Genesys Cloud Conversation Data grid |
| Stream Quality | Mean Opinion Score Distribution report |
| Agents | License Usage Trend report |
| Configured agents | License Capacity report |
| Logged in agents | VSM-Everywhere Devices grid |
Genesys Trunks Summary dashlet
Beside the Trunk Base name there is a link to the Trunk Group Call report.
Alarms Overview dashlet
On the 24 hour Summary panel beside the Alarm Name heading you will find a link to the Alarms report. This dashboard and report are technology agnostic so can be used for any product.
Bug Fixes
Newly on-boarded customers (less than 30 days) could not run the Session Quality User Feedback report using the Month selection button. This has now been fixed and the report runs and shows zero (data) for the days before they were on-boarded.