Bug Fixes
The Genesys Problematic Call alarm was showing the wrap-up code value instead of the wrap-up code name in the Additional Alarm Data. This now shows the wrap-up code name provided one has been selected by the Genesys Cloud user.
The Genesys Problematic Call alarm was showing the wrap-up code value instead of the wrap-up code name in the Additional Alarm Data. This now shows the wrap-up code name provided one has been selected by the Genesys Cloud user.