This report can be run for the following equipment types:
- Avaya Communication Manager (ACM)
- Genesys Cloud
| Info |
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Mean Opinion Score (MOS) is calculated using an industry standard formula from data contained in the RTCP stream and Trace Route. The data included in the formula are Packet loss, Latency, Jitter and Codec. The MOS provides a numeric indication of the perceived quality of received voice: Good: 4.0 < Some Users satisfied: 3.6 - 4.0 Many Users dissatisfied: 3.1 - 3.6 Nearly all users dissatisfied: 2.6 - 3.1 Not recommended: 1.0 - 2.6 |
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