...
information through (to third party systems) for additional processing.
Table of Contents
Overview
It is possible to associate VSM objects, such as equipment, locations, or customers with a tag.
...
Users could then configure their workflows so that for every VSM Alarm, the equipment or location details associated with that alarm are checked against the SLA Tag category.
...
| Tag Category | Key | Value |
|---|---|---|
| CM Version | Version 3 | Discontinued |
| Version 4 | Unsupported | |
| Version 5 | Unsupported | |
| Version 6 | ||
| Version 7 | Current | |
| Version 8 | Latest | |
| Version 9 | Beta |
Configuration and Management
For business partnersBusiness Partners, tags are accessed via the top menu under Service Desk> Manage All Tags - Preview.
At a customer Customer level, view and configure tags via Service Desk> Manage Tags
Managing Tags
To delete a Tag Category and all keys, right-click and select Delete Category.
To create a new tag, click the 'Add Tag' button.
To edit Tag Category name or add/edit/ delete a Tag Categorykey, right-click on a tag category then click 'Edit' or 'Delete Category'.
To delete a Tag Category and all keys, right-click and select Delete Category.To edit a Tag Category, right-click and select Edit.
...
Add a Tag
Give your Tag Category a name and add a minimum of 1 key. (Your Tag Category name must be unique.)
- To add a key click '+'.
- Key values Values and associations Associations are optional.
- To add additional keysKeys, enter a new key Key name and click '+'. Note that the Keys name must be unique.
Click the 'Save' button to save your Tag Category.
Edit a Tag
Use the icons to the right of the keys to edit (pencil) or delete (trash can) To edit or delete an existing key, use the symbols to the right of the key.
Tag Privacy
Tags made by upstream entities are private to entities downstream, whilst all tags made by downstream entities are visible to all upstream entities.
| Info |
|---|
The ordering of entities, in descending order, is Virsae Owners → Business Partners → Customers. |
Tag Inheritance
Tags can be inherited, that is:
...
Customer 2 has a Silver SLA requiring an 8 hour response time on all equipment except for their Test Lab, which is configured under a location called Test Lab.
Business partners should create the tag as follows.
In this example,
...
Tags are integrated throughout VSM, for example via Service Desk> Equipment Location> Manage Equipment Page, or via the Table view of the Landing Page (see image below).
Overriding and adding tags at the equipment level
It is possible to configure tags at the equipment level. This is useful when:
- Adding or editing equipment, without needing to navigate from the Manage Equipment to the Tag Management page.
- Overriding default inherited tags - where a tag has been configured to be applied to all objects, under a customer, or location - any new tags will automatically be associated with that tag.
- However, this can be overridden on the equipment level by un-associating the tag. (by clicking on the un-link icon)
External Integration via Workflows
Tags for any object can flow through workflows to be consumed by an external third party.
...