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When you do this it uncovers configuration items that are configured correctly and appear legitimate, but are in fact redundant and are therefore incurring unnecessary cost for the business.
Note: This report can be run for a date range of 90 days.
Uses
Extension Activity report identifies a number of indicators of redundant configuration, such as:
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The report does not display all of the available data; more data can be accessed by exporting the report as a CSV. By exporting as a CSV you will see a table with the same headings as shown in the table below. |
Extension | Extension Type | Name | Connected Type | Last Administrative Change | Last Station Registration | Last Agent Login | LastAgent Logout | Last Play Request | Last CDR | Last SAC Status Change | Last EC500 Status Change | Last MWI Status Change |
8564 | Station | Ross Williams | 1616D01A | 2013-03-03 14:14:32 | 2013-03-03 10:13 | 2013-06-20 | ||||||
8312 | Agent | CSR 1 | 2019-03-20 08:08:32 | 2021-03-01 10:13 | 2021-03-01 |
17:00 | 2013-03-01 | ||||
9716 |
Announce
mentAnnouncement | After Hours | 2013-03-20 01:29:45 | 2011-03-03 |