Introduction
In this release you will find the following changes
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VSM Everywhere Standalone
With this release we have added to and changed the way the "VSM Everywhere Devices" page works. This is to enable VSM Everywhere to be technology independent - and able to be applied regardless of whether the user has Microsoft Teams, Skype, Genesys, 8x8, Zoom, Avaya, Avaya One Cloud Private, Cisco, Webex or other technology.
To access the this page go to Customer > Configuration Manager > VSM Everywhere Devices.
You , and you will then see the following page .containing a list of devices with VSM-E installed:
This page The following picture shows the data for a unique combination of "Hostname" and "Username".
For example, for if we filter using the hostname "DESKTOP-95HUFM8" we can see that three users have at some point signed into this device.
To drilldown drill down into the data, select a row and left-click on the row that you want to view data for.
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We have moved away from the pattern of right-clicking on records to open up a context menu and then selecting what you want to do with a record. |
This . This will then open up a "Modal" similar to the Add/Edit Equipment pop-up window, as shown below.
In this "Modal" the The "Hardware Details" and "Network Details" tabs will contain graphs that show collected data for the last two hours, or a custom two a two hour period.
The default will be the Last 2 Hours, or you can choose a Custom two-hour range.
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When designing this page we agreed that we Users can query data at any point in time BUT we will limit the amount of data that we return there is a hard limit set to a two hour range. |
Dashboards V3 (VO Users Only)
We have now also opened up Dashboards V3 to be usable by Virsae (VO) users.
To access the V3 dashboards navigate to the dashboards page as you normally would.
When you open up the context menu you will then see a new option called "Dashboards - Preview".
This will then show you any existing dashboards that you have created with our V3 framework.
Most of the functions that you would expect from Dashboards V2 (such as moving, adding, resizing, and deleting dashlets) are still available in Dashboards V3.
However, at the moment, the styling that you would come to expect from Dashboards V2 has not been implemented in V3 yet.
Additionally, users are not yet able to do certain other features, such as navigate to reports from certain dashlets.
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Dashboards are ONLY available for Virsae (VO) users. |
Reporting Server (Access to customers)
Customers now have access to the new Reporting Server!
Customers can access the new reporting server by first navigating to the old reports page.
Then from the old reports page, Reporting Server can be accessed from the top menu > Service Desk > Reports - Preview.
They will then be navigated to the following page.
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-hour range. |