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- Direction
- Inbound interaction
- Outbound interaction
- Participants
- Participant name
- Chat
- Mobile Number
- Purpose
- agent
- customer
- acd
- ivr
- user
- external
- , customer, acd. ivr. user, external
- Media Type
- voice
- callback
- message
- , callback, email, message
Session details
Expand a record using the arrow head to view the sessions within the conversation. Then select the session you would like to view via the drop-down arrow head. (see example in picture below)
Note: Where poor voice quality has been detected, a session will be marked with a warning triangle.
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Media streams
Next to the selected session you may find a button to "Show Media Streams". (This is not available for Email Workflow.)
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