Push an alarm to the Virsae mobile app
Push alarm details to an external issues system such as Service Now via the Service Now API
Simply send an email notification to a single user or group mailbox.

In this document ...

Table of Contents

Business Partner Major Alarm Template

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The workflow retrieves all the business partner, customer, location and alarm details for a given alarm.
It then waits for a period of time and then checks that the alarm is still active. If the alarm is no longer active a 'resolved' email is formulated and sent to the business partner service desk and the workflow is terminated.
If the alarm is still active an email and SMS message is formulated and the business partner availability options are checked. Should an email be sent to the business partner service desk? If these options have been checked in configuration an email is sent.
The availability options are then checked to see if a callout list should be used. If using a callout list is not checked then an email is sent to an assigned user if one has been configured and the workflow is terminated.
If using a callout list has been configured then the workflow enters a loop to work through each engineer, messaging each in turn with a delay between each message until the list is exhausted. The loop then exits and the workflow is terminated. If the variable FirstCalloutEngineer is set to True in the global properties, the first engineer in the callout list is called twice before escalating to other engineers in the callout list.

Control Variables

The following variables control the functionality within the BP Major Alarm workflow.

FirstCalloutEngineer - If set to True the first engineer will be messaged twice before escalating to other engineers in the callout list. If False the first callout engineer will only be called once.
StopCalling - Once set to True, the callout functionality will exit and the workflow will end.
CalloutInterval - This sets the duration the messaging activities SendEmail and SendSMS will wait for a retry.

On starting the workflow retrieves the customer, business partner, equipment and location details.
It then waits a configurable number of seconds before using the Alarm ID and Location ID to determine if the alarm is still active.

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The workflow retrieves all the business partner, customer, location and alarm details for a given alarm.
It then waits for a period of time and then checks that the alarm is still active. If it is not active the workflow is terminated.
If the alarm is still active an email and SMS message is formulated and the business partner availability options are checked. Should an email be sent to the customer service desk or if this is not populated the business partner service desk? If these options have been checked in configuration an email is sent.
The availability options are then checked to see if a callout list should be used. If using a callout list is not checked then an email is sent to an assigned user if one has been configured and the workflow is terminated.
If using a callout list has been configured then the workflow enters a loop to work through each member of the callout list, messaging each in turn with a delay between each message until the list is exhausted. The loop then exits and the workflow is terminated.

The following variables control the functionality within the BP Major Alarm workflow.

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