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The Genesys Cloud Division Id's names are now available on the Conversation Records grid as a separate column
Conversation records can be viewed (filtered) by Divisions in Genesys Conversation grid
Genesys Cloud Conversation records. At the summary level you will find a list of all Divisions involved in each conversation.
In the drill down to session level, you will find the Division associated with Agent participants, if there is one assigned.
Note that for sessions where the participant is a Queue, the Division will be implemented shortly.
Sessions, Participants and Purpose values not in the right order on the Genesys Cloud Conversations Data grid - now ordered to match the raw file
Bug Fixes
When a call spanned the top of the hour, it was displayed in the VQM Voice Quality Management grid as two different streams with the same Group Stream ID. When selecting the first stream (right click on it ) to get the details), both streams were highlighted and details could only be seen for the first stream and the second was inaccessible. This provided incomplete details for the call. This has now been fixed and complete details are now available in the Details pop-up. Notet hat Note that if the query time-frame does not encompass the hour that the 'Call Start Time' falls within, then the stream will only include the hours (or part thereof) for for the query time-frame on the streams grid view, but the entire call time-frame in the Details pop-up.
Genesys Cloud Conservation Sessions, Participants and Purpose values were not in the right order on the Genesys Cloud Conversations Data grid - these are now ordered to match the raw JSON file.
When resolving alarms on the Alarm Summary dashlet, resolved alarms would sometimes reappear on the dashlet. This has now been fixed.
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We've fixed the intermittent issue where you're taken back to the Reports main menu after running a report, or when you're idle viewing the report.
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