We are live in the Genesys Cloud AppFoundry! Check-out our Virsae Service Management for Contact Center and UC listing.

Table of Contents

...

Addition to Genesys Trunk Summary dashlet

View You've been able to view the real time status of your Trunks and the Edge devices used by the trunk base for some time. For each trunk base you can see incoming calls, outgoing calls and total calls.

Drill down on the Trunk Base name to view:

• traffic Traffic on each Edge device 
• We've now added CPU, Memory and Disk % used for each Edge
  • requires Amazon Event Bridge to be configured

For historical information, clicking on a Trunk Base name will provide a menu option to navigate to the Trunk Group Call capacity report. Historic reports for Edge CPU, Memory and Disk are coming soon!

Trunk Group Call report now supports Genesys Cloud Trunk equipment

...