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When an alarm is raised by a device, the alarm is tested against a set of conditions contained in one or more alarm rules. These rules are executed in a defined order to determine what action should be taken for this particular alarm. Each rule contains one or more conditions that need to be met to determine if the rule itself is a match. Each rule is associated with a workflow and may be associated with a callout list. Where a rule is matched with an alarm the associated workflow is initiated for example to notify of the alarm via email or SMS. The recipient of the escalation could be a fixed email address or mobile number or may be selected from the associated callout list to provide an escalation path if the notification is not acknowledged. The members of the callout list may be rotated on a regular basis.

Rules List

Accessing Rules is via the Availability > Management > Alarm Rules menu.

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Right clicking on a rule and selecting Edit Callout will open the Support Call Out List manager. See the additional information below for detail on using the Support Call Out List managerManager for more information.

Edit Workflow

Right clicking on a rule and selecting Edit Workflow will open the Workflow editor in a separate tab. See the Workflow Designer for additional information below for detail on using the Workflow manager.