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Found in Capacity Manager, you can now set Thresholds for your Genesys Cloud Edges:
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Once your threshold has been created an alarm notification will be received when the criteria has been breached. Alarm notifications can be viewed on the Alarm Summary dashlet or in the Manage Alarms grid.
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Avaya Communication Manager - Disable Automatic connection to LSP/ESS
For Avaya Communication Manager (ACM), we have added the ability to disable Automatic connection to ESS/LSP. Useful for when you do not want unnecessary alarms be raised due to ESS or LSP being unreachable (blocked SSH access for example)
Note: When this option is unchecked VSM will attempt to connect to all LSP/ESS, and will raise an alarm if unable to connect. When checked (disabled), some functionality may be lost, for example LSP/ESS configuration used in Voice Quality management trouble shooting and VoIP status.
Custom name for dashlets
You can now add a custom name onto the wider dashlets, that will appear in the dashlet header. The field can contain 40 characters and is setup in the dashlet settings.
Note: this feature is not available in Dashboards Classic.
Dashlet List
| Dashlet name | Dashlet size with Custom Name |
|---|---|
| BP Alarm Summary | Medium, Huge |
| Alarm Summary | Medium |
| SIP Response Summary | Huge |
| Microsoft Teams Call Summary | Small |
| , Large | |
| Genesys Conversation Summary | one size only |
| System Health Summary | Large, Huge |
| ACM System Health Summary | Small, Medium, Large |
| Active Streams | Large |
| Mean Opinion Score | Large |
| Calls in Progress | Large, Huge |
| VQM Summary | Huge |
Bug Fixes
Alarm Overview dashlet would not load for all customers for a BP. This has now been fixed.
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